Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 13 Clear emails in the queue.

Discussion Thread 2 Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

Discussion Thread 5 WebRTC vs SipSoft Phone

Discussion Thread 2 External Contacts - internal number

Discussion Thread 2 How do you deploy the PureCloud app?

Discussion Thread 1 Is it possible to load a pre-recorded message to a voicemail greeting?

Discussion Thread 10 Progressive and Power Dialing

Discussion Thread 18 Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 7 Azure AD configuration

Discussion Thread 2 How do we distribute inbound calls between purecloud Queues and outbound DID??

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Discussion Thread 13
Clear emails in the queue.

Discussion Thread 2
Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

Discussion Thread 5
WebRTC vs SipSoft Phone

Discussion Thread 2
External Contacts - internal number

Discussion Thread 2
How do you deploy the PureCloud app?

Discussion Thread 1
Is it possible to load a pre-recorded message to a voicemail greeting?

Discussion Thread 10
Progressive and Power Dialing

Discussion Thread 18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 7
Azure AD configuration

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??