Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

User Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 13 Clear emails in the queue.

Discussion Thread 2 Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

Discussion Thread 5 WebRTC vs SipSoft Phone

Discussion Thread 2 External Contacts - internal number

Discussion Thread 2 How do you deploy the PureCloud app?

Discussion Thread 1 Is it possible to load a pre-recorded message to a voicemail greeting?

Discussion Thread 10 Progressive and Power Dialing

Discussion Thread 18 Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 7 Azure AD configuration

Discussion Thread 2 How do we distribute inbound calls between purecloud Queues and outbound DID??

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 13
Clear emails in the queue.

Discussion Thread 2
Is there a way to print an entire completed evaluation? We need to add some of these to personal files. The report doesn't give all the information. I need the actual evaluation with score.

Discussion Thread 5
WebRTC vs SipSoft Phone

Discussion Thread 2
External Contacts - internal number

Discussion Thread 2
How do you deploy the PureCloud app?

Discussion Thread 1
Is it possible to load a pre-recorded message to a voicemail greeting?

Discussion Thread 10
Progressive and Power Dialing

Discussion Thread 18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?

Discussion Thread 7
Azure AD configuration

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??