Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 2 what determines if a call is inbound/outbound

Discussion Thread 3 Script - display number of inbound calls waiting in a queue

Discussion Thread 2 How do we distribute inbound calls between purecloud Queues and outbound DID??

Discussion Thread 4 Help Us Help You!

Discussion Thread 3 Priority on queues without using Architect

Discussion Thread 2 How i collect all data entered by agent into campaign Script

Discussion Thread 2 Skip Empty ring directly;

Discussion Thread 5 Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 3 Je cherche a savoir si nous pouvons en temps réel ou via un rapport, savoir a quel moment nos clients abandonne ? Une fois dans la file d'attente, abandonne t -il après 5 sec ? 10 sec ?

Discussion Thread 2 Architect Update Data Skills

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Discussion Thread 2
what determines if a call is inbound/outbound

Discussion Thread 3
Script - display number of inbound calls waiting in a queue

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??

Discussion Thread 4
Help Us Help You!

Discussion Thread 3
Priority on queues without using Architect

Discussion Thread 2
How i collect all data entered by agent into campaign Script

Discussion Thread 2
Skip Empty ring directly;

Discussion Thread 5
Agent's “Interacting” status - "After Call Work"/"Talking"/"on Hold"

Discussion Thread 3
Je cherche a savoir si nous pouvons en temps réel ou via un rapport, savoir a quel moment nos clients abandonne ? Une fois dans la file d'attente, abandonne t -il après 5 sec ? 10 sec ?

Discussion Thread 2
Architect Update Data Skills