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Genesys Cloud - Reporting and Analytics (12)

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Dashboards (21)

Performance Views (9)

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21 results found for "tags:"Dashboards""

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Discussion Thread 9
Release notes: Enhanced Performance dashboards with real-time agent status counts by work team

Ekaterina Kononova

Added 5 days ago

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Discussion Thread 2
Reporting Query

Navjot Kaur

Added 11 days ago

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Discussion Thread 2
Callback in Queue Metrics

Diana Bulloss

Added 19 days ago

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Library Entry
Reporting & Analytics Series 2/3 | Data Sorting and Filtering

#Calculations #Dashboards #Metrics #PerformanceExports #PerformanceViews

Samuel Jillard

Added 05-19-2025

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Library Entry
Reporting & Analytics Series 1/3 | Visualization Tools

#AnalyticsAPI #Calculations #Dashboards #Metrics #PerformanceViews

Samuel Jillard

Added 05-19-2025

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Discussion Thread 2
Reporting Genesys CX into Salesforce

Laura Threadingham

Added 05-16-2025

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Discussion Thread 2
Scorecard Points

Rob Luckett

Added 04-24-2025

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Discussion Thread 3
Advice or direction on Agents reporting up to many layers of Supervisors/Schedulers/Reporting Analysts/Management

Melissa Harty

Added 04-02-2025

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Discussion Thread 2
Training

David Vail

Added 03-18-2025

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Discussion Thread 4
Release from 2/3/25 - Configure performance dashboard widgets with work team and reports-to filters

Araceliz Scott

Added 03-11-2025

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Showing 1-10 of 21 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 9 Release notes: Enhanced Performance dashboards with real-time agent status counts by work team

Discussion Thread 2 Reporting Query

Discussion Thread 2 Callback in Queue Metrics

Library Entry Reporting & Analytics Series 2/3 | Data Sorting and Filtering

Library Entry Reporting & Analytics Series 1/3 | Visualization Tools

Discussion Thread 2 Reporting Genesys CX into Salesforce

Discussion Thread 2 Scorecard Points

Discussion Thread 3 Advice or direction on Agents reporting up to many layers of Supervisors/Schedulers/Reporting Analysts/Management

Discussion Thread 2 Training

Discussion Thread 4 Release from 2/3/25 - Configure performance dashboard widgets with work team and reports-to filters

About Genesys

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Discussion Thread 9
Release notes: Enhanced Performance dashboards with real-time agent status counts by work team

Discussion Thread 2
Reporting Query

Discussion Thread 2
Callback in Queue Metrics

Library Entry
Reporting & Analytics Series 2/3 | Data Sorting and Filtering

Library Entry
Reporting & Analytics Series 1/3 | Visualization Tools

Discussion Thread 2
Reporting Genesys CX into Salesforce

Discussion Thread 2
Scorecard Points

Discussion Thread 3
Advice or direction on Agents reporting up to many layers of Supervisors/Schedulers/Reporting Analysts/Management

Discussion Thread 2
Training

Discussion Thread 4
Release from 2/3/25 - Configure performance dashboard widgets with work team and reports-to filters