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#Reporting/Analytics
Dashboard metric filter.JPG
In this video Yu Heng talks about the new analytics dashboard metrics, Supervisors can now create dashboards with new metrics for Queue, Agent, Wrap-up Codes, Flow, and Flow Outcome performance dashboards. For more information, see Available metrics in Add and edit Performance Dashboards ....
20231025_Additional Metrics available in Analytics dashboards_YH.mp4
In this video @Stalin Singh talks about the feature "Real-time agent filtering and agent updates" Administrators can now use real-time agent filtering to use queues when they select agents for the agent status widget in the dashboard. For more information, see Add and edit Performance...
20230823_FeatureReview_CX_Analytics_Reporting_Dashboards RealTime Agent_SS.mp4
In this video I talk about Dashboards summary page enhancements & Dashboard management for administrators. Contact center supervisors can now view the list of dashboards in list view. S upervisors can also search the dashboards based on dashboard name and dashboard owner, sort the...
20230816_FeatureReview_CX_Analytics_Dashboards summary page enhancements and admin management_RH.mp4
In this video, Guru discusses the new feature - "Drill down to dashboard performance views". Supervisors can now drill down to performance views from the dashboard’s real time metric widgets. This feature enables supervisors to access detailed information about the performance of the queue,...
20230614_FeatureReview_CX_Analytics&Reporting_Drill down to dashboard performance views_GP.mp4