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3 results found for "tags:"Data""
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How i collect all data entered by agent into campaign Script
Archive PureCloud
Contact center management
Data
Script
Abdullah Elsheikh
Added 12-15-2017
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Archive PureCloud
Contact center management
Data
Script
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We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.
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Agent Statistics
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Genesys Cloud
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Gary McNair
Added 06-08-2017
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Is data encrypted within PureCloud? During transit as well as rest?
Genesys Cloud
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Encryption
Gina Tyree
Added 12-05-2016
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