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Discussion Thread 2

Total calls and abandoned calls for entire Organization

Library Entry

Display number of interactions routed via non-predictive routing method due to timeout

In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report. Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review...

FeatureReview_DX_Artificial Intelligence_DispTimeoutsPredictiveRoutingReports_BF_20230503.mp4

Discussion Thread 3

I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 3

Email Report

Discussion Thread 5

Is posible to know Wrap up Note in a report?

Discussion Thread 3

Possibility to keep Alert Notification window open (until closed)?

Discussion Thread 5

Real Time Adherence

Discussion Thread 2

Interaction Details Report "Direction" field