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Details Report (8)

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8 results found for "tags:"Details Report""

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Discussion Thread 2
Total calls and abandoned calls for entire Organization

Arun Kumar

Added 04-03-2024

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Archive PureCloud Dashboards Details Report Performance Dashboards Genesys Cloud Topics System Administration

Library Entry
Display number of interactions routed via non-predictive routing method due to timeout

In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report. Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review...

FeatureReview_DX_Artificial Intelligence_DispTimeoutsPredictiveRoutingReports_BF_20230503.mp4

Archive PureCloud AI Details Report Predictive User Created FeatureReview TAMStudios Genesys Cloud Topics Reporting/Analytics

Rebecca Harper

Added 05-22-2023

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Archive PureCloud AI Details Report Predictive User Created FeatureReview TAMStudios Genesys Cloud Topics Reporting/Analytics

Discussion Thread 3
I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Genesys Cloud Basic features and ... Archive PureCloud Details Report Interaction Details ...

Abdullah Elsheikh

Added 11-06-2017

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Genesys Cloud Basic features and ... Archive PureCloud Details Report Interaction Details ...

Discussion Thread 3
Email Report

Archive PureCloud Contact center management Details Report Email

Rogier Bosch

Added 09-24-2017

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Archive PureCloud Contact center management Details Report Email

Discussion Thread 5
Is posible to know Wrap up Note in a report?

Genesys Cloud Basic features and ... Archive PureCloud Details Report Performance

Javier Gorka Merino Lorenzo

Added 07-17-2017

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Genesys Cloud Basic features and ... Archive PureCloud Details Report Performance

Discussion Thread 3
Possibility to keep Alert Notification window open (until closed)?

Archive PureCloud Alert Notification Alert Notification Window Alert Notifications Details Report Not Responding Notification Window Notification Window Stay Notifications Window Genesys Cloud Basic features and ...

Rodrigo Olivares

Added 03-03-2017

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Discussion Thread 5
Real Time Adherence

Archive PureCloud Agent Adherence Details Report Genesys Cloud Workforce management

JoAnn Ritz

Added 01-27-2017

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Archive PureCloud Agent Adherence Details Report Genesys Cloud Workforce management

Discussion Thread 2
Interaction Details Report "Direction" field

Archive PureCloud Contact center management Details Report Interaction Details ...

Matt Ulbrich

Added 01-11-2017

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Archive PureCloud Contact center management Details Report Interaction Details ...

Showing 1-8 of 8 results

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 2 Total calls and abandoned calls for entire Organization

Library Entry Display number of interactions routed via non-predictive routing method due to timeout

Discussion Thread 3 I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 3 Email Report

Discussion Thread 5 Is posible to know Wrap up Note in a report?

Discussion Thread 3 Possibility to keep Alert Notification window open (until closed)?

Discussion Thread 5 Real Time Adherence

Discussion Thread 2 Interaction Details Report "Direction" field

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Discussion Thread 2
Total calls and abandoned calls for entire Organization

Library Entry
Display number of interactions routed via non-predictive routing method due to timeout

Discussion Thread 3
I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 3
Email Report

Discussion Thread 5
Is posible to know Wrap up Note in a report?

Discussion Thread 3
Possibility to keep Alert Notification window open (until closed)?

Discussion Thread 5
Real Time Adherence

Discussion Thread 2
Interaction Details Report "Direction" field