A place to ask questions, connect with others, and stay in the know
In this video @Gaurav Srivastava reviews four email enhancements all released on the same week. Agents can now view improvements to the email editor, including attachments at the top of the editor, more details in incoming email headers such as To and CC, and better subject line visibility....
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.