Discussion Thread 5

Coming Soon : Enhanced External Contact management via bulk .csv import

Library Entry

External contact management user interface refresh

In this video I review the feature external contact management user interface refresh. External Contacts has a new look and feel. Improvements to the user interface include alignment with the appearance of contact and organization views, a more streamlined process to create and edit contacts...

20231129_CX_Platform Administration_Updated Contact Management UI_RH.mp4

Library Entry

Single Customer View - Demo

In this video, Brian and Guru demonstrates the Single customer view through omnichannel communication. The demo provides interesting information about how the external contacts are identified, curated & stitched through live examples. https://help.mypurecloud.com/articles/single-customer...

20230606-Usecase-SingleCustomerView-Demo_BF_GP_1.mp4

Library Entry

Single Customer View - Introduction

In this video, Brian and Guru discusses the Single customer view, they provide introduction of External contacts, Single Customer view and how webvisits through predictive engagement can be tracked under Single Customer view. https://help.mypurecloud.com/articles/single-customer-view-overview...

20230606-Usecase-SingleCustomerView-Intro_BF_GP.mp4

Discussion Thread 2

External Contacts - internal number

Discussion Thread 2

We would like external contacts and organizations view to be controlled by a Access list per organization. So we could have contact lists per department.

Discussion Thread 4

Adding external contact information to the pop up scripts?

Discussion Thread 9

We have external contacts loaded in our Purecloud directory. We can call them, however, we are not able to consult or transfer callers to external contacts. How can this be corrected?

Discussion Thread 8

I need Export All External Contact (necesitamos exportar todos los contactos externos)

Discussion Thread 2

What PureCloud license level is required for External Contacts?