Discussion Thread 1

External Metrics in Gamification - BETA

Discussion Thread 1

External Metrics in Gamification - BETA

Discussion Thread 5

Mixing and matching metrics

Library Entry

Introduction to Employee Performance

#GenesysCloudCX #CoachingandTraining #Gamification #PerformanceManagement #RewardsandRecognition #WorkforceEngagementManagement

Discussion Thread 1

Enhancements to Genesys Cloud Gamification - Customize Leaderboard rank limit and Scorecard trend reporting intervals

Library Entry

Gamification for performance management & agent activity view

The agent activity area in Genesys Cloud provides personalized, one-click access to all the information an agent needs for their performance improvement and development, including: Day's Schedule at a Glance Overall P erformance and Personal Bests ...

Gamification_Activity_overview Feb2021.mp4

Discussion Thread 3

Genesys Cloud Survey

Discussion Thread 6

Custom KPI's and Additional KPI's to Gamification

Discussion Thread 1

Best practices to improve employee engagement

Discussion Thread 1

Is employee engagement important to your contact center?