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In this webinar, we will cover basic concepts of Cloud CX Gamification. Content: The Webinar provides information about • Basic concepts of Gamification • Gamification Profiles • Gamification Metrics • Gamification Activations *Prerequisites: Cloud CX Contact Center Administration...
12-15-2022 | 11:00 - 12:00 ET
Coca-Cola Bottlers Sales and Services has improved its customer experience while saving on costs and IT effort with a move to the Genesys Cloud CX™ platform. Learn about how they are now ready for gamification and artificial intelligence (AI) solutions like Genesys Speech Analytics ...
CocaCola.mp4
Up to 80% of your contact center budget is dedicated to your human capital. Let’s manage it efficiently, effectively and with empathy. Your business benefits: Improve the accuracy of your WFM outcomes and save money Go for First Contact Resolution and improved quality...
Missed our October What's Next Webinar?? Hey, Community members! Did you miss our October WEM What's Next Webinar, or do you what to hear it again? You can find the links to watch the recordings right here! Meet our speaker! Cameron Smith ...
Genesys Cloud WEM What's Next: monthly sessions Delivered by the Genesys WEM Product Management team led by Cameron Smith December 2022 Hello, Community Members! With an amazing feature velocity, Genesys Workforce Engagement Management (WEM) ...
September 2022 Hello, Community Members! Genesys Cloud CX WEM team keeps working hard to deliver new and exciting features and capabilities! so let's take a look at what was released during September for WEM. ...
Missed our September What's Next Webinar?? Hey, Community members! Did you miss our September WEM What's Next Webinar, or do you what to hear it again? You can find the links to watch the recordings right here! Meet our speaker! Cameron Smith ...