A place to ask questions, connect with others, and stay in the know
Using game mechanics, recognition and social media concepts, Genesys nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. ...
Creating effective and flexible schedules is the first step to maximizing your workforce management. It's also a necessary component to making the most out of your Genesys nGAGEMENT add-on. Assign the right employee, with the right skills, to the right job, at the right time. Artificial...
Gamification Event Series_Scheduling.mp4
3 Comments - no search term matches found in comments.
Keep your agents engaged, in both mind and spirit! Tools like quizzes and contests offer a different approach to assessing and bettering agent knowledge and performance, allowing users to better retain information and get instant recognition for their success. Learn more about how quizzes...
Gamification Event Series_Quiz and Contest.mp4
2 Comments - no search term matches found in comments.
Gamification is not about playing games but using game concepts to enhance your agents experience. By gamifying KPIs and setting customized goals (or Sparks), contact center leadership can make and adjusting performance goals —both on a team and individual front — fun and exciting. Find...
Gamification Event Series_KPI and Sparks.mp4