A place to ask questions, connect with others, and stay in the know
#GenesysCloudCX #CoachingandTraining #Gamification #PerformanceManagement #RewardsandRecognition #WorkforceEngagementManagement
The agent activity area in Genesys Cloud provides personalized, one-click access to all the information an agent needs for their performance improvement and development, including: Day's Schedule at a Glance Overall P erformance and Personal Bests ...
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.