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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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I would like to have different Utilization settings on each of my Queues. Is that possible? It looks like Utilization might be a global setting?

About Genesys

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Discussion Thread 4 Default Country Code

Discussion Thread 6 I would like to have different Utilization settings on each of my Queues. Is that possible? It looks like Utilization might be a global setting?

About Genesys

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Discussion Thread 4
Default Country Code

Discussion Thread 6
I would like to have different Utilization settings on each of my Queues. Is that possible? It looks like Utilization might be a global setting?