Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 3 DBOpen "Data source" parameter as custom variable

Discussion Thread 4 Read txt file from within handler

Discussion Thread 2 change or delete Acd Category during "life" of interaction

Library Entry handler does not accepts characters in utf-8 encoding

Discussion Thread 6 handler does not accepts characters in utf-8 encoding

Discussion Thread 2 No event is generated after agent picks up interaction from workgroup queue

Discussion Thread 4 Convert Email Body to String

Discussion Thread 8 How to get a list of whomever has permissions to edit and publish handlers?

Discussion Thread 6 Pause Recording

Discussion Thread 4 Scan email body before sending

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Discussion Thread 3
DBOpen "Data source" parameter as custom variable

Discussion Thread 4
Read txt file from within handler

Discussion Thread 2
change or delete Acd Category during "life" of interaction

Library Entry
handler does not accepts characters in utf-8 encoding

Discussion Thread 6
handler does not accepts characters in utf-8 encoding

Discussion Thread 2
No event is generated after agent picks up interaction from workgroup queue

Discussion Thread 4
Convert Email Body to String

Discussion Thread 8
How to get a list of whomever has permissions to edit and publish handlers?

Discussion Thread 6
Pause Recording

Discussion Thread 4
Scan email body before sending