Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 Get Chat attachments for later processing

Discussion Thread 5 ICWS & reporting on interactions

Discussion Thread 1 Change focus among custom addin-s automatically

Discussion Thread 1 How to get "My responses" for particular agent through ICWS ro custom handler

Discussion Thread 1 Is there any email history

Discussion Thread 8 How to use ICWS C# Library to retrieve configuration data?

Discussion Thread 9 ICWS and fetching IP table data

Discussion Thread 2 Getting notified of assigned callback

Discussion Thread 1 Agent Statistics for Specific Workgroup

Discussion Thread 3 setStation without removing the Interacrion Desktop session

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Discussion Thread 1
Get Chat attachments for later processing

Discussion Thread 5
ICWS & reporting on interactions

Discussion Thread 1
Change focus among custom addin-s automatically

Discussion Thread 1
How to get "My responses" for particular agent through ICWS ro custom handler

Discussion Thread 1
Is there any email history

Discussion Thread 8
How to use ICWS C# Library to retrieve configuration data?

Discussion Thread 9
ICWS and fetching IP table data

Discussion Thread 2
Getting notified of assigned callback

Discussion Thread 1
Agent Statistics for Specific Workgroup

Discussion Thread 3
setStation without removing the Interacrion Desktop session