Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 3 Read the Service Level Target from ICBM using IceLib

Discussion Thread 1 Previous Versions of SDK

Discussion Thread 2 Weird ICELIB Reference issue, any thoughts?

Discussion Thread 5 ISO: Complete working sample code

Discussion Thread 1 Station Information

Discussion Thread 11 How can I get the list of available user statuses?

Discussion Thread 1 What is the correct way to watch the interactions in a conference?

Discussion Thread 11 How to know if a call is being recorded?

Discussion Thread 3 How to Disconnect() a call with IceLib?

Discussion Thread 2 Why the QueueInteractionAdded event handles waits until the recipient picks up?

About Genesys

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Discussion Thread 3
Read the Service Level Target from ICBM using IceLib

Discussion Thread 1
Previous Versions of SDK

Discussion Thread 2
Weird ICELIB Reference issue, any thoughts?

Discussion Thread 5
ISO: Complete working sample code

Discussion Thread 1
Station Information

Discussion Thread 11
How can I get the list of available user statuses?

Discussion Thread 1
What is the correct way to watch the interactions in a conference?

Discussion Thread 11
How to know if a call is being recorded?

Discussion Thread 3
How to Disconnect() a call with IceLib?

Discussion Thread 2
Why the QueueInteractionAdded event handles waits until the recipient picks up?