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Skills vs Languages priority in Genesys Queues with stars
Archive PureCloud
Inbound Interaction
In-Queue
Language Skills
Priority
Genesys Cloud Topics
Routing (ACD/IVR)
Sheila Lyons
Added 05-31-2023
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Archive PureCloud
Inbound Interaction
In-Queue
Language Skills
Priority
Genesys Cloud Topics
Routing (ACD/IVR)
Discussion Thread
8
Why does my Estimated Wait Time keep repeating the same amount?
Genesys Cloud
Basic features and ...
Archive PureCloud
Estimated Wait Time
EWT
In-Queue
In-queue Call Flow
Wait Time
Jonathan Jones
Added 02-01-2018
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Genesys Cloud
Basic features and ...
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Estimated Wait Time
EWT
In-Queue
In-queue Call Flow
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5
Can PureCloud check to see if people "are actually on Queue"?
Genesys Cloud
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Call Analysis
Call Flow
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Rodrigo Olivares
Added 04-10-2017
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Genesys Cloud
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6
Architect vs Queue precedence.
Archive PureCloud
ACD
Callbacks
In-Queue
Queues
Genesys Cloud
Basic features and ...
Scott Bub
Added 04-05-2017
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Archive PureCloud
ACD
Callbacks
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Genesys Cloud
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