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2 results found for "tags:"Inbound Calls""

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Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Michael Cofer

Added 02-06-2018

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Genesys Cloud CX Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??

Genesys Cloud CX Contact center Contact center ... Archive PureCloud Contact center management Inbound Calls

Prabesh Devkota

Added 01-19-2018

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Genesys Cloud CX Contact center Contact center ... Archive PureCloud Contact center management Inbound Calls

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??

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Discussion Thread 3 Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2 How do we distribute inbound calls between purecloud Queues and outbound DID??

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??