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Inbound Calls (3)

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3 results found for "tags:"Inbound Calls""

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Library Entry
Architect post-call actions in voice calls

In this video, @Gaurav Srivastava discusses a new feature "Architect post-call actions in voice calls" Voice flow authors now have the ability to specify post-call actions in Architect inbound and in-queue call flows. This feature provides the ability to trigger post-call actions when a...

Guru Prasadh Jeevan Rao

Added 10-09-2024

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Genesys Cloud Topics Community Videos ... Implementation User Created FeatureReviews TAMStudios Archive PureCloud Inbound Calls

Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Genesys Cloud Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Michael Cofer

Added 02-06-2018

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Genesys Cloud Basic features and ... Archive PureCloud Inbound Calls Outbound Campaign

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??

Genesys Cloud Contact center Contact center ... Archive PureCloud Contact center management Inbound Calls

Prabesh Devkota

Added 01-19-2018

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Genesys Cloud Contact center Contact center ... Archive PureCloud Contact center management Inbound Calls

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Library Entry Architect post-call actions in voice calls

Discussion Thread 3 Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2 How do we distribute inbound calls between purecloud Queues and outbound DID??

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Library Entry
Architect post-call actions in voice calls

Discussion Thread 3
Can I run an Outbound Campaign for agents that are also receiving Inbound Calls?

Discussion Thread 2
How do we distribute inbound calls between purecloud Queues and outbound DID??