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In this video, Becky discusses the new feature "Two score-setting options for ranking waiting interactions" Administrators now have two options for ranking waiting interactions: they can use either the new interaction priority score or the existing conversation score, which combines priority...
20230802_FeatureReview_CX_Inbound_Two score-setting options for ranking waiting interactions_RH.mp4
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.