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Two score-setting options for ranking waiting interactions

In this video, Becky discusses the new feature "Two score-setting options for ranking waiting interactions" Administrators now have two options for ranking waiting interactions: they can use either the new interaction priority score or the existing conversation score, which combines priority...

20230802_FeatureReview_CX_Inbound_Two score-setting options for ranking waiting interactions_RH.mp4

Discussion Thread 4

Skills vs Languages priority in Genesys Queues with stars

Discussion Thread 2

Skip 'Done' button in interaction