A place to ask questions, connect with others, and stay in the know
In this video, Rebecca presents three new features on ACW Extend after call work (ACW) timeout settings to digital channels Administrators and contact center managers can now extend ACW timeout settings to email, message, and chat interactions. When administrators enable the Enforce...
20230315_FeatureReview_CX_Inbound_ACW Improvements_RH.mp4
3 Comments - no search term matches found in comments.