Library Entry

Inbound call handling site for BYOC Cloud trunks

In this video, Joseph discusses about new feature "Inbound call handling site for BYOC Cloud trunks" Telephony administrators can now use a new BYOC Cloud trunks setting for inbound call handling. This setting ensures a consistent dial plan evaluation, especially in ambiguous scenarios, like...

20230920_FeatureReview_CX_Telecom_Inbound Call Handling Site for BYOC-C Trunks_JR.mp4

Library Entry

ACW Improvements

In this video, Rebecca presents three new features on ACW Extend after call work (ACW) timeout settings to digital channels Administrators and contact center managers can now extend ACW timeout settings to email, message, and chat interactions. When administrators enable the Enforce...

20230315_FeatureReview_CX_Inbound_ACW Improvements_RH.mp4

Discussion Thread 4

Max Call Duration Timeout

Discussion Thread 5

WorkSpace connection issues

Discussion Thread 4

Interaction Ring Sounds for inbound and outbound calls too loud

Discussion Thread 2

what determines if a call is inbound/outbound

Discussion Thread 2

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