Discussion Thread 1

Genesys Cloud EX 101 Webinars!

Discussion Thread 1

New Genesys Cloud Q&A Show about Digital AI and Bots!

Discussion Thread 4

Time off requests download

Event

ICMI Contact Center EXPO

#IndustryTopic

 10-16-2023 09:00 - 10-19-2023 17:00 ET
 Orlando FL

Event

2023 QATC Annual Conference

Mark Your Calendar for the 2023 QATC Annual Conference! Tuesday-Thursday, September 26-28 Hilton Nashville Downtown QATC Members can look for the Call for Speakers in Spring 2023! Join us for the 2022 QATC Annual Conference! September 19-21, 2022 Hilton Nashville Downtown ...

 09-26-2023 09:00 - 09-28-2023 17:00 CT
 Nasville TN

Discussion Thread 3

Product and User Research: Job Descriptions

Discussion Thread 1

Rethink: Workforce Engagement Management in 2021 and beyond

Library Entry

Back to Basics 01: Deciphering the WEM Code (March 2023)

#Genesys Cloud #PerformanceManagement #QualityManagement #WorkforceEngagementManagement #WorkforceManagement #IndustryTopic

WEMBasics1_OnePager.pdf

Library Entry

Genesys Cloud WEM | Monthly Recap // May

May 2021 Hey Community Members! May has come and gone; and as we enter summer, we wanted to take a look back. Starting this month, we will be sharing with you a monthly recap of our workforce engagement releases. Each month we will outline the features and capabilities...

Discussion Thread 1

Gartner names Genesys a WEM Visionary | GET THE REPORT! 📣