Discussion Thread 1

New Q&A Episode is Bot-a-riffic!

Discussion Thread 1

New Genesys Cloud Q&A Show about Digital AI and Bots!

Discussion Thread 1

Agents providing feedback to supervisors on interactions

Discussion Thread 4

Genesys User Group's 2019 Season

Discussion Thread 1

Customer Experience vs. Customer Service - Any Difference?

Discussion Thread 1

Service Design in the Contact Center

Discussion Thread 1

FCR evolving to "Future Contact Resolution" - The Impact on CX

Library Entry

Customer Showcase: Coca Cola - Real-world lessons from legacy contact center migrations

If you’ve been following our series, you’ve already learned about assessing economic impacts and hidden risks related to legacy contact center technology, along with the need to deliver connected omnichannel customer engagement. But even if you haven’t, don’t miss our final session to hear...