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Customer Contact Week, the #1 customer contact series in the world, is returning to Las Vegas June 19-22, 2023 at Caesars Forum, Las Vegas! Join us for cutting edge content from top executives and business leaders in the customer contact and CX industry! #IndustryTopic
06-19-2023 09:00 - 06-22-2023 17:00 PT Las Vegas NV
Where Collaboration Happens Source the Latest Solutions, Learn From Experts & Connect With Your Peers. Looking for the best way to stay connected and informed of the latest trends and technologies in the fast-moving enterprise collaboration and communications industry? Attend...
03-27-2023 09:00 - 03-30-2023 17:00 ET Orlando FL
We know. On paper, Workforce Engagement isn't that complicated. But when you get into the nitty gritty, you may find terms like "WFM", "WFO" and "WEM" are used interchangeably. So, what's the difference? Is there any? Does it even matter? We think so! So, to unravel this tangled web of...
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May 2021 Hey Community Members! May has come and gone; and as we enter summer, we wanted to take a look back. Starting this month, we will be sharing with you a monthly recap of our workforce engagement releases. Each month we will outline the features and capabilities...
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.