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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 3
I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 4
Reporting: Summary Data / Call Flow Data / XLS(X) Formats

Discussion Thread 2
Interaction Details Report "Direction" field

About Genesys

Welcome to the Community!

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Discussion Thread 3 I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 4 Reporting: Summary Data / Call Flow Data / XLS(X) Formats

Discussion Thread 2 Interaction Details Report "Direction" field

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 3
I have issue with reports, Interaction Details Report don't show the outbound calls for agent and doesn't match with Queue Metrics Report

Discussion Thread 4
Reporting: Summary Data / Call Flow Data / XLS(X) Formats

Discussion Thread 2
Interaction Details Report "Direction" field