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2 results found for "tags:"Interaction Recording""
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Suppress recording when a call is on hold

In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold. Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure...

20240124_FeatureReview_CX_Ability to Suppress Call Recordings during Holds_LC.mp4

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Rebecca Harper
Added 02-26-2024
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Genesys Cloud Topics Community Videos ... Quality Management System Administration Telephony User Created   FeatureReview   TAMStudios Archive PureCloud Interaction Recording Recording
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