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Discussion Thread 19

UI Enhancements Coming to Genesys Cloud WEM

Library Entry

Suppress recording when a call is on hold

In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold. Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure...

20240124_FeatureReview_CX_Ability to Suppress Call Recordings during Holds_LC.mp4

Discussion Thread 2

How can I delete an interaction recording in PureCloud?