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3 results found for "tags:"Interaction""
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4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?
Genesys Cloud CX
Contact center agents
Archive PureCloud
Interaction
Wrap-Up Codes
Rogier Bosch
Added 11-15-2017
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Genesys Cloud CX
Contact center agents
Archive PureCloud
Interaction
Wrap-Up Codes
Discussion Thread
47
How to clear a stuck interaction?
Archive PureCloud
Hours +
Interaction
STUCK
Genesys Cloud CX
Interactions
Victor Chiappetta
Added 10-19-2017
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Archive PureCloud
Hours +
Interaction
STUCK
Genesys Cloud CX
Interactions
Discussion Thread
2
Outbound Calls is not recorded in Purecloud if we hang up before the voicemail message
Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Interaction
Voice
Tobias Zackrisson
Added 03-16-2017
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Genesys Cloud CX
Ideas and feedback
Archive PureCloud
Interaction
Voice
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