Skip to main content (Press Enter).

Skip auxiliary navigation (Press Enter).

Welcome to the Genesys Community

A place to ask questions, connect with others, and stay in the know

Sign In / Sign Up

Skip main navigation (Press Enter).

Search

3 results found for "tags:"Interaction""

Sort By:

Discussion Thread 4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Genesys Cloud CX Contact center agents Archive PureCloud Interaction Wrap-Up Codes

Added 11-15-2017

Genesys Cloud CX Contact center agents Archive PureCloud Interaction Wrap-Up Codes

Discussion Thread 47
How to clear a stuck interaction?

Archive PureCloud Hours + Interaction STUCK Genesys Cloud CX Interactions

Victor Chiappetta

Added 10-19-2017

Archive PureCloud Hours + Interaction STUCK Genesys Cloud CX Interactions

Discussion Thread 2
Outbound Calls is not recorded in Purecloud if we hang up before the voicemail message

Genesys Cloud CX Ideas and feedback Archive PureCloud Interaction Voice

Tobias Zackrisson

Added 03-16-2017

Genesys Cloud CX Ideas and feedback Archive PureCloud Interaction Voice

Showing 1-3 of 3 results

1

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Powered by Higher Logic