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3 results found for "tags:"Interaction""

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Discussion Thread 4
Reply on e-mail interaction only contains the reply and does not include the original e-mail send by customer!? Is this a bug or a setting ?

Genesys Cloud CX Contact center agents Archive PureCloud Interaction Wrap-Up Codes

Added 11-15-2017

Genesys Cloud CX Contact center agents Archive PureCloud Interaction Wrap-Up Codes

Discussion Thread 47
How to clear a stuck interaction?

Archive PureCloud Hours + Interaction STUCK Genesys Cloud CX Interactions

Victor Chiappetta

Added 10-19-2017

Archive PureCloud Hours + Interaction STUCK Genesys Cloud CX Interactions

Discussion Thread 2
Outbound Calls is not recorded in Purecloud if we hang up before the voicemail message

Genesys Cloud CX Ideas and feedback Archive PureCloud Interaction Voice

Tobias Zackrisson

Added 03-16-2017

Genesys Cloud CX Ideas and feedback Archive PureCloud Interaction Voice

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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