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2 results found for "tags:"Log In""

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Library Entry
View daily agent login and logout activity for multiple agents

In this video I (Becky) talk about the ability to view daily agent login and logout activity for multiple agents. Supervisors can now access login and log out information for multiple agents for up to 30 days when they select View as Group in the agent status detail export function. For more...

20240110_CX_Reporting and Analytics_View daily agent login and logout activity for multiple agents_RH.mp4

Rebecca Harper

Added 02-04-2024

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Genesys Cloud Topics Community Videos ... Reporting/Analytics User Created FeatureReview TAMStudios Archive PureCloud Log In Log Out Metrics Export Report Reporting

Discussion Thread 7
Report & Dashboard Questions

Genesys Cloud Basic features and ... Ideas and feedback Reports Archive PureCloud Dashboard Questions Log In

Scott Bub

Added 05-25-2017

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Genesys Cloud Basic features and ... Ideas and feedback Reports Archive PureCloud Dashboard Questions Log In

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Library Entry View daily agent login and logout activity for multiple agents

Discussion Thread 7 Report & Dashboard Questions

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View daily agent login and logout activity for multiple agents

Discussion Thread 7
Report & Dashboard Questions