Library Entry

Insights App for iOS

In this video @Santosh Bhandari talks about the new Insights App for iOS. You can download Insights for iOS from the App store. Search for Genesys Cloud Insights. Supervisors can now use the new Insights app for iOS to monitor queues and agents in real time, even while on the go....

20240610_FeatureReview_CX_Unified Communication & Collaboration_Insights app for iOS_SB(1).mp4

Library Entry

Genesys Digital Bot Flow support for mobile apps

In this video @Brian Feeney talks about Genesys Digital Bot Flow support for mobile apps. Genesys Cloud now supports Genesys Digital Bot Flows for mobile apps, which provide users with enhanced interaction capabilities, including quick replies. This feature enables customers to reply...

20240304_FeatureReview_DX_Digital_BotFlow_Support_Mobile_Apps_BF.mp4

Discussion Thread 3

Can anyone tell me the difference between what I can do with the Collaborate app on my iPhone versus my web browser?

Discussion Thread 2

How do I update my mobile Collaborate app (sca)?