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Discussion Thread 2
I found the reference on how to "monitor" calls. I have not been able to find the feature that allows me to "whisper" to my reps as they are on calls without the customer hearing me.

Added 02-15-2018

Discussion Thread 2
When I follow the steps to monitor a live call, it rings into the rep like I am calling them. It does not let me hear the call. What is wrong?

Added 11-16-2017

Discussion Thread 6
Monitor a specific agent without pressing monitor on each call

Tobias Zackrisson

Added 12-12-2016

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