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Discussion Thread 2
Is it possible to do basic screen pop with MS dynamics? I see plenty of information on how to do this with Zendesk and sales force, but for MS dynamics I only see routing decisions. please help

Charl Strauss

Added 03-15-2017

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Archive PureCloud Basic Screen Pop Ms Dynamics Screen Pop Genesys Cloud CX Other

Discussion Thread 2
Screen pop my dynamics and route to call flow

Archive PureCloud Bridge Server Ms Dynamics Purecloud Platform

Charl Strauss

Added 03-15-2017

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Archive PureCloud Bridge Server Ms Dynamics Purecloud Platform

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2
Is it possible to do basic screen pop with MS dynamics? I see plenty of information on how to do this with Zendesk and sales force, but for MS dynamics I only see routing decisions. please help

Discussion Thread 2
Screen pop my dynamics and route to call flow

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Discussion Thread 2 Is it possible to do basic screen pop with MS dynamics? I see plenty of information on how to do this with Zendesk and sales force, but for MS dynamics I only see routing decisions. please help

Discussion Thread 2 Screen pop my dynamics and route to call flow

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 2
Is it possible to do basic screen pop with MS dynamics? I see plenty of information on how to do this with Zendesk and sales force, but for MS dynamics I only see routing decisions. please help

Discussion Thread 2
Screen pop my dynamics and route to call flow