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Open interactions in a new Analytics workspace tab

In this video @Krishneel Mani talks about the feature to open interactions in a new Analytics workspace tab. Genesys Cloud now opens the interaction detail page in a new tab in the analytics workspace. This feature allows users to easily transition between the interaction list view and the...

20240207_FeatureReview_CX_Analytics_WorkspaceTabsUpdate_KM.mp4

Discussion Thread 7

ACD Fax?

Discussion Thread 2

How do I fax a document from My Workspace in Documents?