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Discussion Thread 3
Add ability to add columns to Contact Lists

A Contributor

Added 09-07-2017

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Archive PureCloud Contact Lists New Column Genesys Cloud CX Ideas and feedback

Discussion Thread 2
In Performance -> Interactions; add a new column indicating when the interaction ended

Genesys Cloud CX Ideas and feedback Interactions Archive PureCloud New Column Performance

Erison Mogari

Added 06-05-2017

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Genesys Cloud CX Ideas and feedback Interactions Archive PureCloud New Column Performance

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 3
Add ability to add columns to Contact Lists

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In Performance -> Interactions; add a new column indicating when the interaction ended

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Discussion Thread 3 Add ability to add columns to Contact Lists

Discussion Thread 2 In Performance -> Interactions; add a new column indicating when the interaction ended

About Genesys

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Discussion Thread 3
Add ability to add columns to Contact Lists

Discussion Thread 2
In Performance -> Interactions; add a new column indicating when the interaction ended