Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

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Discussion Thread 6 Improve audio quality of an upload to prompt

Discussion Thread 4 When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4 Changes to Call Transfers

Discussion Thread 4 CAMPAIGN MANAGEMENT - New Features

Discussion Thread 6 Video Calls

Discussion Thread 2 How can I keep up with the new features and changes in PureCloud?

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Discussion Thread 6
Improve audio quality of an upload to prompt

Discussion Thread 4
When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4
Changes to Call Transfers

Discussion Thread 4
CAMPAIGN MANAGEMENT - New Features

Discussion Thread 6
Video Calls

Discussion Thread 2
How can I keep up with the new features and changes in PureCloud?