Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 1 New survey available

Discussion Thread 1 Genesys Cloud CX Release Notes - June 30, 2025

Discussion Thread 1 Genesys Cloud CX Release Notes - June 09, 2025

Discussion Thread 1 Genesys Cloud CX Release Notes - June 02, 2025

Discussion Thread 1 Genesys Cloud CX Release Notes - May 26, 2025

Discussion Thread 1 Genesys Cloud CX Release Notes - May 19, 2025

Discussion Thread 1 Genesys Cloud CX Release Notes - May 12, 2025

Discussion Thread 6 Load more items - copilot (knowledge workbench V2)

Discussion Thread 6 Improve audio quality of an upload to prompt

Discussion Thread 4 When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

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Discussion Thread 1
New survey available

Discussion Thread 1
Genesys Cloud CX Release Notes - June 30, 2025

Discussion Thread 1
Genesys Cloud CX Release Notes - June 09, 2025

Discussion Thread 1
Genesys Cloud CX Release Notes - June 02, 2025

Discussion Thread 1
Genesys Cloud CX Release Notes - May 26, 2025

Discussion Thread 1
Genesys Cloud CX Release Notes - May 19, 2025

Discussion Thread 1
Genesys Cloud CX Release Notes - May 12, 2025

Discussion Thread 6
Load more items - copilot (knowledge workbench V2)

Discussion Thread 6
Improve audio quality of an upload to prompt

Discussion Thread 4
When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?