Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Genesys Community

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 6 Improve audio quality of an upload to prompt

Discussion Thread 4 When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4 Changes to Call Transfers

Discussion Thread 4 CAMPAIGN MANAGEMENT - New Features

Discussion Thread 6 Video Calls

Discussion Thread 2 How can I keep up with the new features and changes in PureCloud?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 6
Improve audio quality of an upload to prompt

Discussion Thread 4
When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4
Changes to Call Transfers

Discussion Thread 4
CAMPAIGN MANAGEMENT - New Features

Discussion Thread 6
Video Calls

Discussion Thread 2
How can I keep up with the new features and changes in PureCloud?