Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 6 Load more items - copilot (knowledge workbench V2)

Discussion Thread 6 Improve audio quality of an upload to prompt

Discussion Thread 4 When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4 Changes to Call Transfers

Discussion Thread 4 CAMPAIGN MANAGEMENT - New Features

Discussion Thread 8 Video Calls

Discussion Thread 2 How can I keep up with the new features and changes in PureCloud?

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Discussion Thread 6
Load more items - copilot (knowledge workbench V2)

Discussion Thread 6
Improve audio quality of an upload to prompt

Discussion Thread 4
When creating a Purecloud quality evaluation form, by default it includes the Genesys logo at the top of the form. Can this be replaced by the customer logo?

Discussion Thread 4
Changes to Call Transfers

Discussion Thread 4
CAMPAIGN MANAGEMENT - New Features

Discussion Thread 8
Video Calls

Discussion Thread 2
How can I keep up with the new features and changes in PureCloud?