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Estimated wait time/Position In Queue/Agents On Queue
PureCloud
Architect
Ideas and feedback
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In Queue
Inbound Call Flow
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REAL TIME REPORTING ...
Stefano Pucci
Added 08-25-2017
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PureCloud
Architect
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REAL TIME REPORTING ...
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6
How do you determine if there are any agents on-queue in call flow
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Agent Availability
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PureCloud
Contact center ...
Patrick Rada
Added 06-26-2017
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Agent Availability
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PureCloud
Contact center ...
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5
Can PureCloud check to see if people "are actually on Queue"?
PureCloud
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Call Analysis
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Rodrigo Olivares
Added 04-10-2017
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PureCloud
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How long does PureCloud wait before changing an agent's status to idle?
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PureCloud
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Contact center agents
Danna Shirley
Added 03-30-2017
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Agent's Status
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PureCloud
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