In this video, Guru discusses a new feature, "Improved dashboard create and edit options" Genesys Cloud enhanced the analytics dashboards UI functionality to provide a more intuitive, consistent workflow. This feature enables administrators and supervisors to create and edit performance...

20230614_FeatureReview_CX_Analytics&Reporting_Improved dashboard create and edit options_GP.mp4

User Created FeatureReview TAMStudios Archive PureCloud Performance Dashboards Genesys Cloud Topics Reporting/Analytics

Guru Prasadh Jeevan Rao

Added 06-27-2023

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User Created FeatureReview TAMStudios Archive PureCloud Performance Dashboards Genesys Cloud Topics Reporting/Analytics

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Dashboard Vendor

Archive PureCloud Contact center management Dashboard Vendors Performance Dashboards

Susan Carter

Added 06-06-2017

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Archive PureCloud Contact center management Dashboard Vendors Performance Dashboards

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Where to find definitions and calculations of KPIs

Archive PureCloud Contact Center Dashboard Contact center management Performance Dashboards Genesys Cloud People and permissions

rebecca gibson

Added 10-11-2016

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Archive PureCloud Contact Center Dashboard Contact center management Performance Dashboards Genesys Cloud People and permissions

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Discussion Thread 5 Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed!

Discussion Thread 2 Total calls and abandoned calls for entire Organization

Library Entry Improved dashboard create and edit options

Discussion Thread 2 Dashboard Vendor

Discussion Thread 2 Where to find definitions and calculations of KPIs

About Genesys

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Discussion Thread 5
Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed!

Discussion Thread 2
Total calls and abandoned calls for entire Organization

Library Entry
Improved dashboard create and edit options

Discussion Thread 2
Dashboard Vendor

Discussion Thread 2
Where to find definitions and calculations of KPIs