Library Entry

Enhanced interaction visibility in agent status widget

In this video, @Yu Tan discusses a new feature "Enhanced interaction visibility in agent status widget" Supervisors can now use the agent status widget in performance dashboards to view all interactions handled by agents, along with the durations of the shortest and longest interactions....

Discussion Thread 5

Real-Time Dashboard Hurdles & Performance View Errors - Your Expertise Needed!

Discussion Thread 2

Total calls and abandoned calls for entire Organization

Library Entry

Improved dashboard create and edit options

In this video, Guru discusses a new feature, "Improved dashboard create and edit options" Genesys Cloud enhanced the analytics dashboards UI functionality to provide a more intuitive, consistent workflow. This feature enables administrators and supervisors to create and edit performance...

20230614_FeatureReview_CX_Analytics&Reporting_Improved dashboard create and edit options_GP.mp4

Discussion Thread 2

Dashboard Vendor

Discussion Thread 2

Where to find definitions and calculations of KPIs