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In this video @John Sunder talks about the new feature named Agent Activity Performance Dashboard Widget Filter and Sort Agents based on Conversation Activity Supervisors can now filter and sort agents in real time based on their active conversation segments using the Agent...
In this video @Yu Tan talks about how to configure performance dashboard widgets with work team and reports-to filters. Supervisors can now configure performance dashboard widgets with work team and reports-to filters to display user performance data. This feature helps...
In this video, @Yu Tan discusses a new feature "Enhanced interaction visibility in agent status widget" Supervisors can now use the agent status widget in performance dashboards to view all interactions handled by agents, along with the durations of the shortest and longest interactions....
In this video, Guru discusses a new feature, "Improved dashboard create and edit options" Genesys Cloud enhanced the analytics dashboards UI functionality to provide a more intuitive, consistent workflow. This feature enables administrators and supervisors to create and edit performance...
20230614_FeatureReview_CX_Analytics&Reporting_Improved dashboard create and edit options_GP.mp4