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5 results found for "tags:"Predictive""
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Display number of interactions routed via non-predictive routing method due to timeout

In this video @Brian Feeney reviews "Display number of interactions routed via non-predictive routing method due to timeout" in the detail report. Administrators and supervisors can now view the predictive routing queue detail report when queues are set for predictive routing to review...

FeatureReview_DX_Artificial Intelligence_DispTimeoutsPredictiveRoutingReports_BF_20230503.mp4

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Rebecca Harper
Added 05-22-2023
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Archive PureCloud AI Details Report Predictive User Created   FeatureReview   TAMStudios Genesys Cloud Topics Reporting/Analytics

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Predictive Engagement - Web Messaging

In this video Brian talks to us about web messaging. Genesys Cloud CX web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides short-lived, standalone chats, web messaging enables a visitor to enter your site, converse with a...

UseCase_DX_Predictive Engagement_WebMessaging_BF_20230313.mp4

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Rebecca Harper
Added 03-19-2023
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Genesys Cloud Topics Conversational AI ... Archive PureCloud Predictive Use Case User Created   TAMStudios
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