Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 4 Priority outbound calls / scheduled callbacks

Discussion Thread 4 Skills vs Languages priority in Genesys Queues with stars

Discussion Thread 3 Priority on queues without using Architect

Discussion Thread 3 Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?

Discussion Thread 2 Change priority callback request

Discussion Thread 5 Setting priority

Discussion Thread 3 Transfer calls - assign a priority

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 4
Priority outbound calls / scheduled callbacks

Discussion Thread 4
Skills vs Languages priority in Genesys Queues with stars

Discussion Thread 3
Priority on queues without using Architect

Discussion Thread 3
Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?

Discussion Thread 2
Change priority callback request

Discussion Thread 5
Setting priority

Discussion Thread 3
Transfer calls - assign a priority