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Priority outbound calls / scheduled callbacks
Genesys Cloud Topics
Outbound
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Outbound Campaign
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Schedule Callback
Catherine DUPIRE
Added 06-02-2023
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Outbound
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Skills vs Languages priority in Genesys Queues with stars
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Routing (ACD/IVR)
Sheila Lyons
Added 05-31-2023
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Priority on queues without using Architect
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Genesys Cloud
Ideas and feedback
Tobias Zackrisson
Added 12-19-2017
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Contact center management
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Queues
Genesys Cloud
Ideas and feedback
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Is distributing a call to a queue with a priority influencing only that queue, or all waiting calls ?
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ACD
Calls
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Genesys Cloud
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Mayeul BRIVET
Added 11-15-2017
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Change priority callback request
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CALLBACK
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Jeroen
Priority
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Jeroen Van der Sandt
Added 11-13-2017
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CALLBACK
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Jeroen
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5
Setting priority
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Priority
Jeroen Van der Sandt
Added 10-06-2017
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3
Transfer calls - assign a priority
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Ana Laia
Added 06-30-2017
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