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PureCloud ACD (5)

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Routing (ACD/IVR) (2)

ACD (1)

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5 results found for "tags:"PureCloud ACD""

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Library Entry
New ACD Conferencing Feature

In this video @Joseph Ian Romero talks about the long awaited feature ACD Conferencing that was released on 28 Feb. Agents can now add people to a conference call while they are on an ACD voice interaction in the desktop agent UI. ACD conferencing allows agents to click the...

20240228_FeatureReview_CX_Inbound_ACD Conferences_JR.mp4

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Christopher Visick

Added 03-14-2024

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Genesys Cloud Topics Community Videos ... Roadmap/New Features Routing (ACD/IVR) Telephony User Created FeatureReview FunctionalityDemo TAMStudios Genesys Cloud PureCloud ACD

Discussion Thread 22
Clear emails in the queue.

Genesys Cloud Topics Architecture and Design Digital Channels Implementation Platform Administration Roadmap/New Features Routing (ACD/IVR) Genesys Cloud Contact center ... PureCloud ACD User Created emails purecloudemails PureConnect queue Genesys Multicloud Routing

Teja Darbha

Added 12-23-2019

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Discussion Thread 2
Agent Getting Kicked Into Inactive Status

Genesys Cloud Contact center agents PureCloud ACD

C.J. Rardin

Added 08-03-2018

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Genesys Cloud Contact center agents PureCloud ACD

Library Entry
What is ACD?

Have you seen the What is ACD? video? I think it's a really nice basic concept video that breaks ACD down in a simple way. #PureCloudACD

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Genesys Cloud PureCloud ACD

Clay Tison

Added 04-03-2018

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Genesys Cloud PureCloud ACD

Discussion Thread 2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

Archive PureCloud ACD Facebook Whatsapp Genesys Cloud Basic features and ... PureCloud ACD

Raphael Sens

Added 01-25-2018

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Archive PureCloud ACD Facebook Whatsapp Genesys Cloud Basic features and ... PureCloud ACD

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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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Library Entry New ACD Conferencing Feature

Discussion Thread 22 Clear emails in the queue.

Discussion Thread 2 Agent Getting Kicked Into Inactive Status

Library Entry What is ACD?

Discussion Thread 2 After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?

About Genesys

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Library Entry
New ACD Conferencing Feature

Discussion Thread 22
Clear emails in the queue.

Discussion Thread 2
Agent Getting Kicked Into Inactive Status

Library Entry
What is ACD?

Discussion Thread 2
After the launch of Whatsapp for Business do you have any perspective to release some engine to route WhatsApp messages in the PureCloud ACD? And also, routing messages from Facebook Messenger is on the roadmap?