Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Discussion Thread 3 How to add a list of external fax numbers to pure cloud directory

Discussion Thread 2 PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 9 We have external contacts loaded in our Purecloud directory. We can call them, however, we are not able to consult or transfer callers to external contacts. How can this be corrected?

Discussion Thread 2 Can I call data from the Purecloud Directory?

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Discussion Thread 3
How to add a list of external fax numbers to pure cloud directory

Discussion Thread 2
PureCloud Chat needs a bookmarking and "like" functionality - synchronized responses in an asynchronous world

Discussion Thread 9
We have external contacts loaded in our Purecloud directory. We can call them, however, we are not able to consult or transfer callers to external contacts. How can this be corrected?

Discussion Thread 2
Can I call data from the Purecloud Directory?