Library Entry

Improved search and filters for screen recorded interactions

In this video @Mark Bernardo talks about the improved search and filters for screen recorded interactions. Administrators can now search and filter interactions based on screen recordings. This enhancement allows users to identify and retrieve interactions that include screen recordings...

Discussion Thread 15

Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Library Entry

Call recording and quality management support in Genesys Cloud EX

In this video, Fegy discusses a new feature "Call recording and quality management support in Genesys Cloud EX" Organizations that have the Genesys Cloud EX license can now upload call interaction recordings from an external platform to Genesys Cloud. This feature enables supervisors to...

20230628_FeatureReview_EX_Employee Development_FS.mp4

Discussion Thread 2

For Quality Admin and Quality Evaluator roles, what do the Quality>keywordset permissions relate to? Cannot find any info in Help or other docs.