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About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

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Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

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What happens to the assigned interactions if the Evaluator does not complete them?

About Genesys

Welcome to the Community!

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Discussion Thread 4 Quality Actions missing from Audit Viewer

Discussion Thread 15 Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 3 What happens to the assigned interactions if the Evaluator does not complete them?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 4
Quality Actions missing from Audit Viewer

Discussion Thread 15
Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 3
What happens to the assigned interactions if the Evaluator does not complete them?