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7 results found for "tags:"Quality Evaluations""
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Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.
Archive PureCloud
Quality Admin
Quality Administrator
Quality Evaluations
Quality Evaluator
Genesys Cloud CX
Quality management
Genesys Cloud CX Topics
Quality Management
Brian Jones
Added 10-04-2023
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Archive PureCloud
Quality Admin
Quality Administrator
Quality Evaluations
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Genesys Cloud CX
Quality management
Genesys Cloud CX Topics
Quality Management
Discussion Thread
2
Interaction scoring
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Evaluations
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InteractionScoring
Archive PureCloud
Quality Evaluations
Genesys Cloud CX Topics
Quality Management
Chris Sisson
Added 03-03-2023
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User Created
Evaluations
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Archive PureCloud
Quality Evaluations
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8
Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..
Archive PureCloud
Alerts
Quality Evaluations
Genesys Cloud CX
Basic features and ...
Contact center agents
Rogier Bosch
Added 01-02-2018
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Archive PureCloud
Alerts
Quality Evaluations
Genesys Cloud CX
Basic features and ...
Contact center agents
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9
Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement?
Archive PureCloud
Access Evaluation Data
Agent Performance
Contact center management
Quality Evaluations
Peter Dougherty
Added 11-02-2017
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Archive PureCloud
Access Evaluation Data
Agent Performance
Contact center management
Quality Evaluations
Discussion Thread
4
Evaluation form Weighting and Values
Archive PureCloud
Contact center management
Evaluation Forms
Quality Evaluations
Weighted
Genesys Cloud CX
Quality management
Darryn Chang
Added 10-04-2017
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Archive PureCloud
Contact center management
Evaluation Forms
Quality Evaluations
Weighted
Genesys Cloud CX
Quality management
Discussion Thread
4
How can I tell if agents have reviewed their completed quality evaluations?
Genesys Cloud CX
Contact center agents
Archive PureCloud
Quality Evaluations
John Previte
Added 07-27-2017
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Genesys Cloud CX
Contact center agents
Archive PureCloud
Quality Evaluations
Discussion Thread
3
How do I automate quality evaluations for specific queues, agents, and interactions?
Archive PureCloud
Contact center management
Quality Evaluations
Gina Tyree
Added 10-19-2016
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Archive PureCloud
Contact center management
Quality Evaluations
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