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6 results found for "tags:"Quality Evaluations""
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Quality Management
Chris Sisson
Added 17 days ago
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Quality Evaluations
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Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..
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Alerts
Quality Evaluations
Genesys Cloud CX
Basic features and ...
Contact center agents
Rogier Bosch
Added 01-02-2018
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Quality Evaluations
Genesys Cloud CX
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Contact center agents
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Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement?
Archive PureCloud
Access Evaluation Data
Agent Performance
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Quality Evaluations
Peter Dougherty
Added 11-02-2017
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4
Evaluation form Weighting and Values
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Quality management
Darryn Chang
Added 10-04-2017
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Contact center management
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Quality Evaluations
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Genesys Cloud CX
Quality management
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4
How can I tell if agents have reviewed their completed quality evaluations?
Genesys Cloud CX
Contact center agents
Archive PureCloud
Quality Evaluations
John Previte
Added 07-27-2017
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Genesys Cloud CX
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Quality Evaluations
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3
How do I automate quality evaluations for specific queues, agents, and interactions?
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Contact center management
Quality Evaluations
Gina Tyree
Added 10-19-2016
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Quality Evaluations
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