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Discussion Thread 3

Auto-Assignment of Evaluations via Policy

Discussion Thread 5

Now available: Quality Evaluation Question-level APIs

Discussion Thread 1

QM: Interactions not selected for evaluation

Discussion Thread 2

Documentation for improved Evaluation Aggregates API - 19th Jan Release notes

Discussion Thread 1

Agent Evaluation Reporting

Discussion Thread 2

How does AI link into Dictionary Management?

Discussion Thread 1

Genesys Cloud Release Notes | January 19th 2025

Event

WEM Open Day January 2026

WEM Open Day 28 January 2026 (11AM AEDT / 1PM NZT / 8AM SGT) | Duration: 1 hour Join us for an exciting Workforce Engagement Management (WEM) Open Day this quarter! The velocity of feature releases for Genesys WEM has been incredible, with over 100 features...

 01-28-2026 | 08:00 - 09:00 SGT

Discussion Thread 3

Using Quality Management Policies to Distribute Evaluations Completed by Supervisor Copilot

Discussion Thread 4

Transforming Quality Management with AI Scoring in a High-Volume Operation