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Quality Evaluations (7)

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Quality management (2)

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7 results found for "tags:"Quality Evaluations""

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Discussion Thread 15
Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Brian Jones

Added 10-04-2023

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Archive PureCloud Quality Admin Quality Administrator Quality Evaluations Quality Evaluator Genesys Cloud CX Quality management Genesys Cloud CX Topics Quality Management

Discussion Thread 2
Interaction scoring

User Created Evaluations Interaction InteractionScoring Archive PureCloud Quality Evaluations Genesys Cloud CX Topics Quality Management

Chris Sisson

Added 03-03-2023

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User Created Evaluations Interaction InteractionScoring Archive PureCloud Quality Evaluations Genesys Cloud CX Topics Quality Management

Discussion Thread 8
Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Archive PureCloud Alerts Quality Evaluations Genesys Cloud CX Basic features and ... Contact center agents

Rogier Bosch

Added 01-02-2018

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Archive PureCloud Alerts Quality Evaluations Genesys Cloud CX Basic features and ... Contact center agents

Discussion Thread 9
Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement?

Archive PureCloud Access Evaluation Data Agent Performance Contact center management Quality Evaluations

Peter Dougherty

Added 11-02-2017

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Archive PureCloud Access Evaluation Data Agent Performance Contact center management Quality Evaluations

Discussion Thread 4
Evaluation form Weighting and Values

Archive PureCloud Contact center management Evaluation Forms Quality Evaluations Weighted Genesys Cloud CX Quality management

Darryn Chang

Added 10-04-2017

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Archive PureCloud Contact center management Evaluation Forms Quality Evaluations Weighted Genesys Cloud CX Quality management

Discussion Thread 4
How can I tell if agents have reviewed their completed quality evaluations?

Genesys Cloud CX Contact center agents Archive PureCloud Quality Evaluations

John Previte

Added 07-27-2017

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Genesys Cloud CX Contact center agents Archive PureCloud Quality Evaluations

Discussion Thread 3
How do I automate quality evaluations for specific queues, agents, and interactions?

Archive PureCloud Contact center management Quality Evaluations

Gina Tyree

Added 10-19-2016

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Archive PureCloud Contact center management Quality Evaluations

Showing 1-7 of 7 results

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 15 Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 2 Interaction scoring

Discussion Thread 8 Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Discussion Thread 9 Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement?

Discussion Thread 4 Evaluation form Weighting and Values

Discussion Thread 4 How can I tell if agents have reviewed their completed quality evaluations?

Discussion Thread 3 How do I automate quality evaluations for specific queues, agents, and interactions?

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Discussion Thread 15
Agent Evaluation Error: Agent view is not available for this evaluation because you are not the agent on this evaluation.

Discussion Thread 2
Interaction scoring

Discussion Thread 8
Can we set an alarm / notification to users when a new Evaluation is made ? Now agents don't receive a notification and must check there dashboard frequently..

Discussion Thread 9
Re Quality Evaluations: Can you track agent performance by question (trend over time) in PureCloud - enabling supervisors to identify areas for improvement?

Discussion Thread 4
Evaluation form Weighting and Values

Discussion Thread 4
How can I tell if agents have reviewed their completed quality evaluations?

Discussion Thread 3
How do I automate quality evaluations for specific queues, agents, and interactions?