Search

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Welcome to the Community!

More Filters

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Reporting on Transfer Destinations

Discussion Thread 2
We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

About Genesys

Welcome to the Community!

Search

More Filters

Community Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 8 Reporting on Transfer Destinations

Discussion Thread 2 We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 8
Reporting on Transfer Destinations

Discussion Thread 2
We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.