Search

Library Entry

Group Ring column and filter in Interaction views

In this video @Mark Bernardo talks about the Group Ring column and filter in Interaction views. Supervisors can now view and filter voice interactions that alert group members via Group Ring in various analytics interaction views, including Agent Interactions Detail, Campaign Interactions...

Library Entry

Introducing new Topic tab in agent, queue, and flow summary and detail views

In this video @Christopher Visick shows us the "Topic" tab now available in the Summary and Detail views. Introducing new Topic tab in agent, queue, and flow summary and detail views Administrators and supervisors can now use the new Topic tab in agent, queue, and flow summary and...

FeatureReview_EX_WEM_New_Topic_Views_CV_20230413.mp4

Discussion Thread 3

I have a queue with 3 supervisors who manage between 8 and 12 agents each. How can I organize a queue view this way?