Library Entry

Real-time agent filtering and agent updates in performance dashboards

In this video @Stalin Singh talks about the feature "Real-time agent filtering and agent updates" Administrators can now use real-time agent filtering to use queues when they select agents for the agent status widget in the dashboard. For more information, see Add and edit Performance...

20230823_FeatureReview_CX_Analytics_Reporting_Dashboards RealTime Agent_SS.mp4

Discussion Thread 2

How do you limit the queues that are displayed in the Dashboard (Performance/Overview) so I only see the queues for my department? There are no filters as is the case for other real time Performance views. Can it be done via permissions?