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In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold. Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure...
20240124_FeatureReview_CX_Ability to Suppress Call Recordings during Holds_LC.mp4
In this video @Guru Prasadh Jeevan Rao reviews the highly anticipated feature to Suppress call recordings during IVR flow and in-queue segments. Administrators and flow authors can now disable call recording during the IVR flow and waiting in queue portions of the interaction. This feature...
20231907_FeatureReview_CX_Open Platform_Suppress call recordings during IVR flow and in-queue segments_GP.mp4
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