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5 results found for "tags:"Recording""

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Suppress call recordings during IVR flow and in-queue segments

In this video @Guru Prasadh Jeevan Rao reviews the highly anticipated feature to Suppress call recordings during IVR flow and in-queue segments. Administrators and flow authors can now disable call recording during the IVR flow and waiting in queue portions of the interaction. This feature...

20231907_FeatureReview_CX_Open Platform_Suppress call recordings during IVR flow and in-queue segments_GP.mp4

2 Comments - no search term matches found in comments.

Rebecca Harper

Added 08-14-2023

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Genesys Cloud CX Topics Community Videos ... Security System Administration User Created FeatureReview TAMStudios Archive PureCloud Recording

Discussion Thread 9
Recording policy with % filtering criteria

Genesys Cloud CX Contact center ... Archive PureCloud Policy Recording Specific Wrapup Code

mayeul BRIVET

Added 10-26-2017

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Genesys Cloud CX Contact center ... Archive PureCloud Policy Recording Specific Wrapup Code

Discussion Thread 4
Recording policy in the IVR (Architect)

Genesys Cloud CX Architect Ideas and feedback Archive PureCloud Ivr Recording

Tobias Zackrisson

Added 12-12-2016

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Genesys Cloud CX Architect Ideas and feedback Archive PureCloud Ivr Recording

Discussion Thread 4
Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?

Archive PureCloud Certain Agent Contact center management Recording Genesys Cloud CX Interactions Quality management

Shanti Lall

Added 11-01-2016

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Archive PureCloud Certain Agent Contact center management Recording Genesys Cloud CX Interactions Quality management

Discussion Thread 3
How are recorded conversations protected?

Archive PureCloud Contact center management Customer Interactions Recording Genesys Cloud CX Quality management

Jordan Robinson-Rucker

Added 10-21-2016

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Archive PureCloud Contact center management Customer Interactions Recording Genesys Cloud CX Quality management

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Library Entry Suppress call recordings during IVR flow and in-queue segments

Discussion Thread 9 Recording policy with % filtering criteria

Discussion Thread 4 Recording policy in the IVR (Architect)

Discussion Thread 4 Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?

Discussion Thread 3 How are recorded conversations protected?

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Library Entry
Suppress call recordings during IVR flow and in-queue segments

Discussion Thread 9
Recording policy with % filtering criteria

Discussion Thread 4
Recording policy in the IVR (Architect)

Discussion Thread 4
Is there a way to get a sample of interactions to review and not just every interaction in a queue or by a certain agent?

Discussion Thread 3
How are recorded conversations protected?