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In this video @Jayaraman Krishnamurthy talks about the new Enhanced privacy controls for ad hoc recordings Administrators can now restrict access to an interaction's ad hoc recording section, which provides an added layer of privacy and control within Genesys Cloud. This...
In this video @Ludovic Callebaut talks about the feature to suppress recording when a call is on hold. Administrators can now disable call recording when a call is on hold. This configuration option helps decrease data storage usage, enhance quality management efficiency, and ensure...
20240124_FeatureReview_CX_Ability to Suppress Call Recordings during Holds_LC.mp4
In this video @Guru Prasadh Jeevan Rao reviews the highly anticipated feature to Suppress call recordings during IVR flow and in-queue segments. Administrators and flow authors can now disable call recording during the IVR flow and waiting in queue portions of the interaction. This feature...
20231907_FeatureReview_CX_Open Platform_Suppress call recordings during IVR flow and in-queue segments_GP.mp4
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