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4 results found for "tags:"SLA""
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18
Is there any solution or workaround to stop the SLA clock for email interaction during closed schedule period?
Genesys Cloud
Contact center ...
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EMail Interaction
SLA
Louis Goh
Added 01-29-2018
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Genesys Cloud
Contact center ...
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EMail Interaction
SLA
Discussion Thread
6
E-mail Metrics
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Contact center management
E-Mail Metrics
E-mail Queue
SLA
Ana Laia
Added 10-30-2017
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Archive PureCloud
Contact center management
E-Mail Metrics
E-mail Queue
SLA
Discussion Thread
3
Replay of users status/interactions - Queue Performance
Genesys Cloud
Ideas and feedback
Interactions
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Queue Overview
Queues Activity View
Reporting
SLA
Users Status
Garth Walker
Added 10-24-2017
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Genesys Cloud
Ideas and feedback
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Queue Overview
Queues Activity View
Reporting
SLA
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Discussion Thread
2
How does SLA count when transferred to another queue?
Genesys Cloud
Basic features and ...
Archive PureCloud
SLA
Tobias Zackrisson
Added 09-06-2017
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Genesys Cloud
Basic features and ...
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