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In this video @Rebecca Harper talks about the new outbound WhatsApp campaigns support Administrators can now create and manage outbound WhatsApp campaigns within Genesys Cloud. This feature allows businesses to send personalized, large-scale WhatsApp messaging campaigns using...
In this video @Rebecca Harper talks about Non-default content profile support for SMS Administrators can now configure the SMS channel to use a non-default content profile, which allows for additional file types to be shared in inbound and outbound SMS conversations. Previously...