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Introducing outbound WhatsApp campaigns support

In this video @Rebecca Harper talks about the new outbound WhatsApp campaigns support Administrators can now create and manage outbound WhatsApp campaigns within Genesys Cloud. This feature allows businesses to send personalized, large-scale WhatsApp messaging campaigns using...

Library Entry

Non-default content profile support for SMS

In this video @Rebecca Harper talks about Non-default content profile support for SMS Administrators can now configure the SMS channel to use a non-default content profile, which allows for additional file types to be shared in inbound and outbound SMS conversations. Previously...

Discussion Thread 5

sending sms/RCS with EU providers

Discussion Thread 2

iFrame refreshing when attempting to send SMS during interaction

Discussion Thread 5

SEND SMS Message from Architect In-Queue Call Flow after abandoned or estimated wait time too long