Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Skip Navigation Links

Footer - top
Footer - bottom
Header
Altocloud
Top Nav Bar

Welcome to the Community!

Search

More Filters

Group Hidden H4 Anchor

Formal Tags Hidden H4 Anchor

Created Hidden H4 Anchor

Discussion Thread 3 Is there any update on the progress of the PureCloud for Salesforce - Dialer Campaign Management integration?

Discussion Thread 2 Is there a a way to disable the "queue activation' feature from the Salesforce widget? Im finding my agents are turning themselves inactive/active on particular queues as it suits them.

Discussion Thread 2 Conversation API with Client Crendentials

Discussion Thread 2 Salesforce lighting integration

Discussion Thread 2 Is there a way to automatically download recorded calls from PureCloud into SalesForce?

Discussion Thread 9 Salesforce Lightning integration issues

Discussion Thread 2 What are the behavior differences in purecloud when switching from Salesforce classic to lightning ?

Discussion Thread 3 PureCloud for Salesforce

Discussion Thread 5 Call flow involving edges and bridge servers

Discussion Thread 2 Can PureCloud run side-by-side with PureCloud for Salesforce?

About Genesys

Hidden H4 Anchor

Hidden H4 Anchor

Hidden H4 Anchor

Discussion Thread 3
Is there any update on the progress of the PureCloud for Salesforce - Dialer Campaign Management integration?

Discussion Thread 2
Is there a a way to disable the "queue activation' feature from the Salesforce widget? Im finding my agents are turning themselves inactive/active on particular queues as it suits them.

Discussion Thread 2
Conversation API with Client Crendentials

Discussion Thread 2
Salesforce lighting integration

Discussion Thread 2
Is there a way to automatically download recorded calls from PureCloud into SalesForce?

Discussion Thread 9
Salesforce Lightning integration issues

Discussion Thread 2
What are the behavior differences in purecloud when switching from Salesforce classic to lightning ?

Discussion Thread 3
PureCloud for Salesforce

Discussion Thread 5
Call flow involving edges and bridge servers

Discussion Thread 2
Can PureCloud run side-by-side with PureCloud for Salesforce?