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In this video @Christopher Visick talks about the improved workforce management schedule editor agent filter and sort. Administrators can now use enhanced filter and sort options in the workforce management schedule editor to more easily locate and manage agent shifts. Genesys reorganized...
In this video @Christopher Visick talks about the new workforce management scheduling menu Administrators and contact center supervisors can now navigate more easily to schedules and shift trades view. These options appear under the Workforce Management > Scheduling menu on...
20230426_FeatureReview_EX_Scheduling_WFM_Menu_Grouping_CV (1).mp4