In this video @Kumar Sanjeevi talks about a new improvement whereby you are now able to increase screen recording duration for after-call work Administrators can now extend the screen recording duration during after-call work (ACW) to up to 60 minutes, an increase from the...
In this video @Mark Bernardo talks about the improved search and filters for screen recorded interactions. Administrators can now search and filter interactions based on screen recordings. This enhancement allows users to identify and retrieve interactions that include screen recordings...
In this video @John Sunder talks about screen recording playback UI modernization. Genesys Cloud improved the Screen Recording Playback user interface (UI) with a new look and feel. These improvements include modernized icons that automatically adjust in size and spacing when users reduce...
In this video @Stalin Singh talks about how to manage active screen recordings. Administrators can now access the count of active screen recordings directly within the Recording Management UI, which replaces the Manage Active Recordings UI. This enhancement aims to streamline the interface...
In this video, Guru discusses about Genesys Cloud Background Assistant (GCBA) - https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/ The video provides a walk through of creating a quality policy and demonstrating screen recording on web browser through...
20230710_Usecase_CX_GCBA_JR_GP-.mp4
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