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In this video @John Sunder talks about screen recording playback UI modernization. Genesys Cloud improved the Screen Recording Playback user interface (UI) with a new look and feel. These improvements include modernized icons that automatically adjust in size and spacing when users reduce...
In this video @Stalin Singh talks about how to manage active screen recordings. Administrators can now access the count of active screen recordings directly within the Recording Management UI, which replaces the Manage Active Recordings UI. This enhancement aims to streamline the interface...
In this video, Guru discusses about Genesys Cloud Background Assistant (GCBA) - https://help.mypurecloud.com/articles/genesys-cloud-background-assistant-gcba-overview/ The video provides a walk through of creating a quality policy and demonstrating screen recording on web browser through...
20230710_Usecase_CX_GCBA_JR_GP-.mp4