Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 2 Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3 Script - display number of inbound calls waiting in a queue

Discussion Thread 1 Reporting on information gathered in scripts

Discussion Thread 4 Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

Discussion Thread 4 Is there a way to backup your existing scripts or Templates

Discussion Thread 2 Last Result Variable - can this be created or does it exist?

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Discussion Thread 2
Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3
Script - display number of inbound calls waiting in a queue

Discussion Thread 1
Reporting on information gathered in scripts

Discussion Thread 4
Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

Discussion Thread 4
Is there a way to backup your existing scripts or Templates

Discussion Thread 2
Last Result Variable - can this be created or does it exist?