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Scripts (6)

Basic features and functionality (4)

Contact center management (2)

Accessing IVR Data (1)

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CAMPAIGN (1)

Ideas and feedback (1)

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6 results found for "tags:"Scripts""

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Discussion Thread 5
Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Michael Cofer

Added 02-02-2018

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Genesys Cloud CX Basic features and ... Archive PureCloud CAMPAIGN Schedule Callback Scripts

Discussion Thread 3
Script - display number of inbound calls waiting in a queue

Archive PureCloud Accessing IVR Data Contact center management Inbound Flow Ivr Scripts Genesys Cloud CX Architect

Pabx Quant

Added 01-31-2018

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Archive PureCloud Accessing IVR Data Contact center management Inbound Flow Ivr Scripts Genesys Cloud CX Architect

Discussion Thread 1
Reporting on information gathered in scripts

Genesys Cloud CX Basic features and ... Archive PureCloud PureCloud API Reporting Scripts

Mark Hannan

Added 01-29-2018

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Genesys Cloud CX Basic features and ... Archive PureCloud PureCloud API Reporting Scripts

Discussion Thread 4
Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

Genesys Cloud CX Basic features and ... Archive PureCloud Newbie Question Scripts

Lee Jacques

Added 01-24-2018

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Genesys Cloud CX Basic features and ... Archive PureCloud Newbie Question Scripts

Discussion Thread 4
Is there a way to backup your existing scripts or Templates

Archive PureCloud Contact center management Scripts Genesys Cloud CX Ideas and feedback

Roisin floyd

Added 11-27-2017

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Archive PureCloud Contact center management Scripts Genesys Cloud CX Ideas and feedback

Discussion Thread 2
Last Result Variable - can this be created or does it exist?

Genesys Cloud CX Basic features and ... Archive PureCloud Notes Result Variable Scripts Variable

Juan Foreman

Added 10-18-2017

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Genesys Cloud CX Basic features and ... Archive PureCloud Notes Result Variable Scripts Variable

Showing 1-6 of 6 results

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Discussion Thread 5 Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3 Script - display number of inbound calls waiting in a queue

Discussion Thread 1 Reporting on information gathered in scripts

Discussion Thread 4 Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

Discussion Thread 4 Is there a way to backup your existing scripts or Templates

Discussion Thread 2 Last Result Variable - can this be created or does it exist?

About Genesys

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Discussion Thread 5
Scheduled Callbacks from a Campaign don't show campaign script + lead details?

Discussion Thread 3
Script - display number of inbound calls waiting in a queue

Discussion Thread 1
Reporting on information gathered in scripts

Discussion Thread 4
Newbie question here around Scripts. I have created a script which (i hope) pops up our websites product search page to assist Agent with queries. However I can't seem to figure out how i attach this to an Inbound QUEUE? Cheers in advance

Discussion Thread 4
Is there a way to backup your existing scripts or Templates

Discussion Thread 2
Last Result Variable - can this be created or does it exist?