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Send and receive media through X (formerly Twitter) channel

In this video @Brian Feeney talks about how to send and receive media through X (formerly Twitter) channel. Agents can now receive inbound video and GIF attachments through the X (formerly Twitter) Direct Messaging channel. Additionally agents can send outbound images, videos and GIFs on X...

Library Entry

Instagram support for external contacts identity resolution

In this video @Brian Feeney talks about the Instagram support for external contacts identity resolution. Administrators can now enable identity resolution for Instagram direct messaging, allowing agents and admins to manage Instagram interactions the same way they do for other social...

Discussion Thread 3

When is the Facebook integration released?