Library Entry

Calling Product Support

In this video Yu Heng walks us through, and gives a demo of, calling into Genesys Product Support. He explains what to expect in the IVR, how it behaves with/without a Customer PIN, and the importaance of speaking clearly when responding. If you already have a support case open and you are...

BusinessProcess_CallingProductSupport_YH_20230526.mp4

Discussion Thread 2

Are there Issues with Customer Care / My Support? I am getting the following error message when I try to login via Okta : "SAML Assertion Validator (available in Single Sign-On Settings) or check the login history for failed logins."