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Is there a way to disable the automatic answering of the phone ? I would like to answer the phone myself, and not the system answer for me.
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TIME
Gustavo Devai
Added 12-28-2017
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We are open from 8 am to 11 pm, is there a report that will show any time of day with no agents on queue during a specific period?
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Shannon Green
Added 11-20-2017
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Call duration
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Patrick Giortz
Added 08-15-2017
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We've had a couple of instances where data for Agent and Queue reports was all "0"'s for a few days. Submitted issue to partner and to Genesys. A few days later the data was back but no explanation. Now it has happened again, no agent statistics.
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Gary McNair
Added 06-08-2017
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Is there a way to view REAL-TIME Reports??
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Rodrigo Olivares
Added 03-23-2017
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