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In this video @Ludovic Callebaut reviews use-cases for using the Collaborate license and shows us some of the features and functionality. The collaborate license is free to use for GCX customers, with no limit to the number of users you can configure. It allows staff in the company to video...
UseCase_CX_OpenPlatform_CollaborateLicense_LC_20230428.mp4
In this video Brian talks to us about web messaging. Genesys Cloud CX web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides short-lived, standalone chats, web messaging enables a visitor to enter your site, converse with a...
UseCase_DX_Predictive Engagement_WebMessaging_BF_20230313.mp4
In this video Guru talks about a use-case where Bots and Knowledge Workbench, can be used to filter message interactions containing profanity. Bots can be used to deflect these message requests so they do not connect with Agents. Customer had issues with spammers abusing their agents,...
Usecase_DX_Digital_Profanity filtering in messenger using BOTS_GP_20230203.mp4
In this video Chris talks over high level gamification featres and functionality. Enhance performance management and encourage friendly competition around performance-based objectives with gamification. Use performance points and tracking to establish a clear coaching plan, create a...
Usecase_CX_WFM_Gamification_CV_20230203.mp4